Return and Refund Policy

At Velnoral, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we offer a 30-day return and exchange period.

30-Day Returns

You may request a return or exchange within 30 days of receiving your order.

To be eligible for a return, the item should be in its original condition and should not have been used, damaged, or altered beyond what is reasonably necessary to inspect the product.

Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions. If a product has specific return conditions, those conditions will be stated on the product page.

How to Request a Return

To request a return or exchange, please contact us at:

Email: wesleycordell3576@outlook.com

Please include your order number and a brief explanation of the reason for the return. If necessary, we may request photos or other information to help us process your request.

We will review your request and provide return instructions when applicable.

Return Shipping

If the return is approved under our return policy, we will provide instructions regarding the return process. Return shipping arrangements may vary depending on the reason for the return.

If an item arrives damaged, defective, incorrect, or materially different from the product description, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

Refunds

Once the returned item is received and inspected, we will notify you of the result.

If your refund is approved, the refund will be issued to the original payment method used for the purchase.

Please allow additional processing time for your payment provider or financial institution to post the refund to your account.

Exchanges

If you receive a defective, damaged, or incorrect item, please contact us at wesleycordell3576@outlook.com. We will review the situation and, when appropriate, arrange an exchange or another suitable resolution.

Non-Delivery or Lost Packages

If your order has not arrived within the expected delivery period, please contact us so we can review the latest available shipping information and assist you with the order.

Contact Us

If you have any questions about returns, refunds, or exchanges, please contact:

Email: wesleycordell3576@outlook.com

We are committed to providing reasonable assistance and resolving customer concerns as efficiently as possible.