Shipping policy
Shipping Policy
Last Updated: October 8, 2026
Thank you for shopping with Velnoral. We are committed to providing clear information about order processing and delivery.
Processing Time
After your order has been successfully placed and payment has been confirmed, we will process the order for shipment.
Processing times may vary depending on product availability, order volume, weekends, holidays, and other circumstances.
Delivery Time
Estimated delivery time is:
20–30 business days
Delivery times are estimates and are not guaranteed delivery dates.
Actual delivery time may vary depending on the destination, shipping carrier, customs processing, weather conditions, holidays, and other circumstances beyond our reasonable control.
Tracking Information
When tracking information is available, it may be provided to you by email or through the order information associated with your purchase.
Please note that tracking information may take some time to become active after an order has been shipped.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice that your shipping address is incorrect, please contact us as soon as possible at:
We will make reasonable efforts to assist with address corrections before the order has been shipped. Once an order has been shipped, we may be unable to change the delivery address.
Delayed, Lost, or Undelivered Orders
If your order has not arrived within the expected delivery period, please contact us so that we can review the latest available tracking information and assist you.
In cases involving carrier delays, customs delays, incorrect addresses, or other circumstances outside our direct control, additional delivery time may be required.
Customs and Import Duties
For international orders, customs authorities may impose import duties, taxes, fees, or other charges depending on the destination country and applicable laws.
Customers are responsible for any applicable customs duties, taxes, or fees unless otherwise stated at checkout.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at wesleycordell3576@outlook.com as soon as possible.
Please provide your order number and, when requested, photos or other relevant information so we can review the issue and determine an appropriate solution.
Contact Us
For shipping questions or assistance with an order, please contact: