Terms of service
Terms of Service
Last Updated: October 8, 2026
These Terms of Service ("Terms") govern your use of the Velnoral online store and your purchase of products from our website.
By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website.
Online Store
Our store provides products for personal and household use. We reserve the right to update product information, pricing, availability, and other website content when necessary.
We make reasonable efforts to ensure that product descriptions, images, pricing, and other information are accurate. However, minor variations in product appearance, color, packaging, or specifications may occur.
Product Availability
Products are subject to availability. If an ordered product becomes unavailable after your purchase, we will contact you regarding available options, which may include a refund or an alternative solution.
Pricing and Payment
All prices displayed on our website are subject to change without prior notice.
Payment must be successfully authorized before an order can be processed.
We reserve the right to refuse, cancel, or limit an order when necessary, including in cases of suspected fraud, unauthorized activity, pricing errors, or other legitimate business reasons.
Order Confirmation
After placing an order, you may receive an order confirmation by email. The confirmation indicates that we have received your order request and does not necessarily guarantee that the order cannot later be canceled for a legitimate reason.
Shipping and Delivery
Orders are generally delivered within approximately 20–30 business days.
Delivery times may vary depending on the destination, carrier, customs procedures, weather, holidays, and other circumstances outside our reasonable control.
For additional information, please review our Shipping Policy.
Returns and Refunds
Our return and refund procedures are described in our Return and Refund Policy.
Customers generally have 30 days from receipt of an eligible product to request a return or exchange, subject to the conditions stated in that policy.
Prohibited Use
You agree not to use our website:
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For any unlawful purpose
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To violate applicable laws or regulations
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To interfere with the operation or security of the website
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To submit fraudulent or unauthorized transactions
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To attempt to gain unauthorized access to our systems
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To misuse or copy website content for unauthorized commercial purposes
Intellectual Property
Unless otherwise stated, the content on this website, including text, graphics, logos, images, product descriptions, and website design, is owned by or licensed to Velnoral and may not be reproduced, distributed, or used without appropriate authorization.
Third-Party Services
Our store may use third-party services for payment processing, shipping, analytics, website functionality, or other business operations.
Third-party services may be governed by their own terms and privacy policies.
Disclaimer
To the extent permitted by applicable law, our website and services are provided on an "as available" basis.
We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
Nothing in these Terms limits any consumer rights that cannot legally be excluded or limited under applicable law.
Limitation of Liability
To the maximum extent permitted by applicable law, Velnoral will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on this page with a revised "Last Updated" date.
Contact
If you have questions regarding these Terms, please contact: